BPO (Business Process Outsourcing) refers to the practice of contracting specific business tasks or functions to an external service provider. These services can be divided into two categories:

1. Back Office Outsourcing: Includes internal business functions such as human resources, accounting, and finance.

2. Front Office Outsourcing: Involves customer-related services like tech support, sales, and customer service.

BPO is often used to reduce costs, increase efficiency, and allow businesses to focus on core competencies. Common industries using BPO include IT, telecommunications, healthcare, banking, and finance.

Key types of BPO services:

• Customer Support: Managing customer queries via phone, email, or chat.
• Technical Support: Assisting customers with technical issues.
• Finance & Accounting: Handling payroll, bookkeeping, tax preparation, etc.
• HR Services: Recruitment, employee benefits administration, etc.
• IT Services: Software development, data entry, infrastructure management.
• Data Entry: Managing and processing large amounts of data.
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